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Component: CRM-IU-DSM
Component Name: Demand Side Management
Description: Occurring during the time when the demand for energy is low.
Key Concepts: Off-peak is a term used in the Demand Side Management (DSM) component of SAP Customer Relationship Management (CRM). It refers to the time of day when electricity demand is lower than normal, usually during the night or early morning hours. This lower demand allows utilities to reduce their energy costs and pass those savings on to customers. How to use it: The off-peak period can be used by utilities to reduce their energy costs and pass those savings on to customers. Utilities can use this period to shift their energy production from peak times to off-peak times, allowing them to take advantage of lower energy prices. Additionally, utilities can use this period to reduce their overall energy consumption by encouraging customers to shift their energy usage from peak times to off-peak times. Tips & Tricks: Utilities can use the off-peak period to reduce their energy costs and pass those savings on to customers. To do this, they should encourage customers to shift their energy usage from peak times to off-peak times. Additionally, utilities should consider offering incentives such as discounts or rewards for customers who shift their energy usage during the off-peak period. Related Information: The DSM component of SAP CRM also includes other features such as load forecasting, demand response, and peak shaving. These features can be used in conjunction with the off-peak period to further reduce energy costs and pass those savings on to customers. Additionally, utilities should consider using analytics tools such as SAP Predictive Analytics or SAP HANA to better understand customer behavior and optimize their energy usage during the off-peak period.