What is critical-peak event in SAP CRM-IU-DSM - Demand Side Management?

SAP Term: critical-peak event

• Component: CRM-IU-DSM

• Component Name: Demand Side Management

• Description: A demand-response event consisting of a scheduled period during which energy demand is deemed to be critical and the utility company charges more for energy usage critical-peak pricing. Customers are notified in advance of these events in an attempt to reduce stress on the grid.

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• Key Concepts: 
  A critical-peak event is a type of demand response program offered by SAP’s Demand Side Management (DSM) component of its Customer Relationship Management (CRM) suite. It is designed to reduce peak electricity demand by providing incentives to customers to reduce their energy consumption during peak times. 
  
  How to use it: 
  The critical-peak event program works by providing customers with incentives to reduce their energy consumption during peak times. Customers can receive discounts on their electricity bills or other rewards for reducing their energy consumption during these times. The program also provides customers with real-time information about their energy usage and peak times, allowing them to make informed decisions about when to reduce their energy consumption. 
  
  Tips & Tricks: 
  To maximize the benefits of the critical-peak event program, customers should be aware of peak times and plan ahead to reduce their energy consumption during these times. Additionally, customers should take advantage of the real-time information provided by the program to make informed decisions about when to reduce their energy consumption. 
  
  Related Information: 
  The critical-peak event program is part of SAP’s Demand Side Management (DSM) component of its Customer Relationship Management (CRM) suite. Other components of the DSM include load management, demand forecasting, and energy efficiency programs. Additionally, SAP offers a range of other CRM solutions, such as customer segmentation and analytics, customer service management, and marketing automation.