What is 'event detail record' in SAP CRM-IT - Telecommunications?

event detail record - Overview

• Component: CRM-IT

• Component Name: Telecommunications

• Description: A log of billing-relevant information for one individual usage or consumption event, for example, a single telephone call.

event detail record - Details

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  Key Concepts: 
  An Event Detail Record (EDR) is a type of data record used in SAP CRM-IT Telecommunications. It is used to store information about events that occur in the telecommunications system, such as incoming and outgoing calls, text messages, and other activities. The EDR contains details such as the date and time of the event, the type of event, the source and destination of the event, and other relevant information. 
  
  How to use it: 
  The EDR can be used to track events in the telecommunications system. It can be used to monitor usage patterns, identify potential problems, and analyze customer behavior. The EDR can also be used to generate reports and analyze trends in customer usage. 
  
  Tips & Tricks: 
  When using the EDR, it is important to ensure that all relevant information is captured accurately. This includes the date and time of the event, the type of event, and any other relevant details. Additionally, it is important to ensure that all data is stored securely and that access to the EDR is restricted to authorized personnel only. 
  
  Related Information: 
  The Event Detail Record is part of SAP CRM-IT Telecommunications. Other components of this system include Call Detail Records (CDRs), which are used to store information about calls made within the telecommunications system; Service Detail Records (SDRs), which are used to store information about services