What is 'Internet service request' in SAP CRM-ISE - Internet Service?

Internet service request - Overview

• Component: CRM-ISE

• Component Name: Internet Service

• Description: A request for services via the Internet using predefined request forms that are accepted and processed in CRM.

Internet service request - Details

• 
  Key Concepts: 
  Internet Service Request (ISR) is a component of SAP Customer Relationship Management (CRM) that enables customers to submit service requests online. It provides a self-service portal for customers to submit service requests, track their progress, and receive updates on the status of their requests. The ISR component also allows customers to access product information, view service history, and submit feedback. 
  
  How to use it: 
  The ISR component can be accessed through the SAP CRM web interface. Customers can log in to the web interface and submit service requests. They can also track the progress of their requests and receive updates on the status of their requests. Customers can also access product information, view service history, and submit feedback. 
  
  Tips & Tricks: 
  When submitting a service request, it is important to provide as much detail as possible. This will help ensure that the request is processed quickly and accurately. Additionally, customers should keep track of their service request number so they can easily reference it when checking on the status of their request. 
  
  Related Information: 
  For more information about the ISR component of SAP CRM, please visit the SAP website at https://www.sap.com/products/crm/internet-service-request.html