1. SAP Glossary
  2. Internet Service
  3. Internet Customer Self-Service


What is Internet Customer Self-Service in SAP CRM-ISE - Internet Service?


SAP Term: Internet Customer Self-Service

  • Component: CRM-ISE

  • Component Name: Internet Service

  • Description: An Internet application component that enables companies to offer their partners and customers the option of performing business activities via the Internet. &EXAMPLE& Possible activities performed over the Internet include: Request services or information Realize interactive support


Smart SAP Assistant

  • Key Concepts: 
    Internet Customer Self-Service (CRM-ISE) is a component of SAP software that enables customers to access and manage their accounts online. It provides customers with the ability to view their account information, make payments, and manage their orders and services. It also allows customers to submit service requests and receive support from the company. 
    
    How to use it: 
    To use Internet Customer Self-Service, customers must first create an account with the company. Once they have done so, they can log in to their account and access the various features of the service. Customers can view their account information, make payments, manage orders and services, submit service requests, and receive support from the company. 
    
    Tips & Tricks: 
    When using Internet Customer Self-Service, it is important to keep your account information secure. Make sure to use a strong password and never share your login credentials with anyone else. Additionally, be sure to regularly check your account for any suspicious activity or unauthorized changes. 
    
    Related Information: 
    Internet Customer Self-Service is part of SAP's suite of customer relationship management (CRM) solutions. Other components of SAP CRM include Sales Force Automation (SFA), Marketing Automation (MA), and Service & Support (S&S). These components work together to provide customers with a comprehensive CRM experience.
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