What is Web telephony in SAP CRM-ISA - Internet Sales?

SAP Term: Web telephony

• Component: CRM-ISA

• Component Name: Internet Sales

• Description: Emerging technology which uses Internet Protocol IP to carry and route two-way voice communications. It can support telephone to telephone links through suitable adapters but also voice communications from telephone to IP terminals such as a PC with sound card or from IP terminal to IP terminal. It is also possible to transport videos or data.

Smart SAP Assistant

• Key Concepts: 
  Web telephony is a feature of the CRM-ISA Internet Sales component of SAP. It allows customers to make phone calls directly from their web browser, without the need for a physical phone. This feature is especially useful for customers who are located in remote areas or who do not have access to a traditional telephone line. 
  
  How to use it: 
  To use web telephony, customers must first install the appropriate software on their computer. Once installed, they can then make calls directly from their web browser. The customer will need to enter their phone number and the number they wish to call in order to initiate the call. 
  
  Tips & Tricks: 
  It is important to note that web telephony is not available in all countries. Additionally, some countries may require additional fees or taxes for using this service. It is also important to ensure that the customer’s computer has the necessary hardware and software requirements in order for web telephony to work properly. 
  
  Related Information: 
  For more information about web telephony and other features of the CRM-ISA Internet Sales component of SAP, please visit the official SAP website. Additionally, there are many online resources available that provide detailed instructions on how to use this feature.