What is social case in SAP CRM-IPS - Public Sector?

SAP Term: social case

• Component: CRM-IPS

• Component Name: Public Sector

• Description: Central repository for documents and business transactions of a constituent who has claimed social benefits. Social cases are organized in Case Management.

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• Key Concepts: 
  Social case is a component of the SAP CRM-IPS Public Sector solution. It is a tool that helps public sector organizations manage and track social services cases. It provides an integrated view of all the information related to a case, including the client’s personal data, contact information, and case history. It also allows users to create and manage tasks, assign resources, and track progress. 
  
  How to use it: 
  Social case can be used to manage and track social services cases. It provides an integrated view of all the information related to a case, including the client’s personal data, contact information, and case history. Users can create and manage tasks, assign resources, and track progress. The system also allows users to generate reports and analyze data to identify trends and improve service delivery. 
  
  Tips & Tricks: 
  When using Social Case, it is important to ensure that all data is accurate and up-to-date. This will help ensure that the system is providing accurate information for decision-making. Additionally, it is important to regularly review reports generated by the system in order to identify any potential issues or trends that may need to be addressed. 
  
  Related Information: 
  For more information about Social Case, please visit the SAP website at https://www.sap.com/products/crm-ips-public-sector.html. Additionally, there are many online resources available that provide detailed tutorials on how to use Social Case effectively.