What is case creation strategy in SAP CRM-IPS - Public Sector?

SAP Term: case creation strategy

• Component: CRM-IPS

• Component Name: Public Sector

• Description: Contains control attributes for the creation of new cases for new social applications or social service plans SSP in Case Management. The strategy comprises the following tools that ensure the creation of an appropriate case: The case type determination strategy, which determines the case type that matches the request category and, optionally the case reference category. The business partner mapping, which is used to determine the business partners for social applications and SSPs and to assign a defined business partner function in Case Management. Based on this mapping, the business partners of a business transaction are transferred into the case.

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• Key Concepts: 
  Case Creation Strategy is a feature of the CRM-IPS Public Sector component of SAP. It allows users to define the criteria for creating cases, such as the type of case, the priority level, and the responsible team. This helps to ensure that cases are created in an efficient and organized manner. 
  
  How to use it: 
  To use the Case Creation Strategy feature, users must first define the criteria for creating cases. This includes selecting the type of case, setting the priority level, and assigning a responsible team. Once these criteria have been set, users can then create cases based on these criteria. 
  
  Tips & Tricks: 
  When setting up the Case Creation Strategy, it is important to consider how often cases will be created and how quickly they need to be resolved. This will help ensure that cases are created in an efficient and organized manner. Additionally, it is important to review and update the criteria regularly to ensure that they remain relevant and up-to-date. 
  
  Related Information: 
  For more information on Case Creation Strategy, please refer to SAP’s official documentation on CRM-IPS Public Sector. Additionally, there are many online resources available that provide tips and tricks for using this feature effectively.