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Component: CRM-IPS
Component Name: Public Sector
Description: Contains control attributes for transferring business partners and their partner functions from social applications and social service plans into the assigned cases in Case Management. The business partner partner function mapping BPFM is used when searching for and creating cases in Case Management.
Key Concepts: Business partner function mapping is a feature of the SAP CRM-IPS Public Sector component. It allows users to assign business partners to specific functions, such as customer, supplier, or contact person. This helps to ensure that the right business partner is associated with the right function. How to use it: To use business partner function mapping, users must first create a business partner in the system. Then, they can assign the business partner to a specific function by selecting it from a list of available functions. The system will then automatically map the business partner to that function. Tips & Tricks: When assigning a business partner to a function, it is important to make sure that the correct function is selected. This will ensure that the business partner is associated with the right role and can access the appropriate data and resources. Related Information: Business partner function mapping is just one of many features available in SAP CRM-IPS Public Sector. Other features include customer segmentation, customer relationship management, and customer service management.