What is 'operation type' in SAP CRM-IPS-ICM - Investigative Case Management?

operation type - Overview

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Used in the Collaboration Project to categorize for example observation, search, access operation project plans. The operation type corresponds to the project type in the Collaboration Project.

operation type - Details

• 
  Key Concepts: 
  Operation type is a feature of the Investigative Case Management (ICM) component of SAP Customer Relationship Management (CRM). It is used to define the type of operation that is to be performed on a case. It is used to determine the workflow and the steps that need to be taken in order to complete the case. 
  
  How to use it: 
  Operation types are created in the ICM configuration. They are assigned to cases when they are created and can be changed during the course of the case. The operation type determines which workflow will be used for the case and which steps need to be taken in order to complete it. 
  
  Tips & Tricks: 
  When creating an operation type, it is important to consider all possible scenarios that may arise during the course of a case. This will ensure that all necessary steps are taken in order to complete the case successfully. 
  
  Related Information: 
  For more information on operation types, please refer to the SAP Help documentation for Investigative Case Management.