What is operation task in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: operation task

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Describes the task associated with an operation organizational structure or its templates. The task is assigned to an operation in the DFPS system

Smart SAP Assistant

• Key Concepts: 
  Operation tasks are a type of task in the Investigative Case Management (ICM) component of SAP Customer Relationship Management (CRM). They are used to define and manage the activities that need to be completed in order to resolve a case. Operation tasks can be assigned to users or teams, and they can be tracked and monitored for progress.
  
  How to use it: 
  Operation tasks can be created in the ICM component of SAP CRM. They can be assigned to users or teams, and they can be tracked and monitored for progress. The user or team assigned to the task will receive notifications when the task is due, and they can update the status of the task as it progresses.
  
  Tips & Tricks: 
  When creating an operation task, it is important to provide clear instructions on what needs to be done. This will help ensure that the task is completed correctly and on time. Additionally, it is important to set realistic deadlines for each task so that progress can be tracked accurately.
  
  Related Information: 
  Operation tasks are part of the ICM component of SAP CRM, which is used to manage cases and investigate customer issues. Other features of ICM include case management, case routing, and case analytics.