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Component: CRM-IPS-ICM
Component Name: Investigative Case Management
Description: A person employed by a law enforcement agency, who is responsible for supervising the investigation of an investigative case.
Key Concepts: The main employee responsible is a term used in SAP's Investigative Case Management (ICM) component of the Customer Relationship Management (CRM) module. This term refers to the employee who is responsible for managing and overseeing an investigation. This employee is typically the one who initiates the investigation, assigns tasks to other employees, and ensures that the investigation is completed in a timely manner. How to use it: When creating an investigation in ICM, the user must designate a main employee responsible. This employee will be responsible for managing and overseeing the investigation. The user can assign tasks to other employees, but the main employee responsible will be the one who is ultimately responsible for ensuring that the investigation is completed in a timely manner. Tips & Tricks: When assigning tasks to other employees, it is important to ensure that the main employee responsible has access to all relevant information and documents related to the investigation. This will help ensure that the investigation is conducted efficiently and effectively. Additionally, it is important to ensure that all employees involved in the investigation are aware of their roles and responsibilities. Related Information: For more information on SAP's Investigative Case Management component, please refer to SAP's official documentation here: https://help.sap.com/viewer/product/CRM_ICM/7.0/en-US