What is known person in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: known person

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: A person whose first and last name are already familiar to the law enforcement agency.

Smart SAP Assistant

• Key Concepts: 
  A known person is an individual who has been identified in an investigation. This term is used in SAP's Investigative Case Management (ICM) component of the Customer Relationship Management (CRM) suite. ICM is a tool used to manage investigations, such as those conducted by law enforcement or other organizations. 
  
  How to use it: 
  In ICM, a known person is an individual who has been identified as part of an investigation. This could be a suspect, witness, or other person of interest. The known person can be added to the investigation and their information can be tracked and managed within ICM. 
  
  Tips & Tricks: 
  When adding a known person to an investigation, it is important to ensure that all relevant information is included. This includes contact information, any aliases they may use, and any other relevant details. This will help ensure that the investigation is properly managed and that all necessary information is tracked. 
  
  Related Information: 
  For more information on SAP's Investigative Case Management component, please visit the SAP website at https://www.sap.com/products/crm-investigative-case-management.html.