What is Investigative Case Management in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: Investigative Case Management

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Application component used by a police organization to solve crimes, manage investigation and criminal records and document administrative activities.

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• Key Concepts: 
  Investigative Case Management (ICM) is a component of the SAP Customer Relationship Management (CRM) suite. It is designed to help organizations manage and investigate cases related to customer service, fraud, compliance, and other areas. ICM provides a comprehensive set of tools to help organizations collect, analyze, and report on data related to their cases. 
  
  How to use it: 
  ICM can be used to create and manage cases, assign tasks to team members, track progress, and generate reports. It also provides a range of features for data analysis, such as data mining, predictive analytics, and text analytics. Additionally, ICM can be integrated with other SAP components such as SAP Business Intelligence (BI) and SAP HANA. 
  
  Tips & Tricks: 
  When using ICM, it is important to ensure that all data is properly collected and stored in order to ensure accuracy and compliance with regulations. Additionally, it is important to ensure that all team members are properly trained on how to use the system in order to maximize its effectiveness. 
  
  Related Information: 
  For more information on Investigative Case Management, please visit the SAP website at https://www.sap.com/products/crm/investigative-case-management.html