What is investigation record in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: investigation record

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Structured collection of documents for a case.

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• Key Concepts: 
  Investigation Record is a feature of the Investigative Case Management (ICM) component of SAP Customer Relationship Management (CRM). It is used to store and manage information related to investigations, such as customer complaints, customer inquiries, and other investigative activities. The Investigation Record stores all relevant data related to the investigation, including the customer's contact information, the investigation's status, and any notes or comments made by the investigator. 
  
  How to use it: 
  The Investigation Record can be accessed from the ICM component of SAP CRM. Once in the ICM component, select the Investigation Records tab. This will open a list of all existing Investigation Records. To create a new record, click on the “Create” button. This will open a form where you can enter all relevant information about the investigation. Once you have entered all necessary information, click “Save” to save the record. 
  
  Tips & Tricks: 
  When creating an Investigation Record, it is important to enter as much information as possible. This will help ensure that all relevant data is captured and stored in the record. Additionally, it is important to keep track of any changes made to the record over time. This can be done by using the “History” tab in the Investigation Record form. 
  
  Related Information: 
  For more information on using Investigation Records in SAP CRM, please refer to the SAP Help Portal (https://help.sap.com/viewer/product/CRM_ICM/7.0/en-US). Additionally, there are several online tutorials available that provide step-by-step instructions on how to use Investigation Records in SAP CRM.