What is incident in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: incident

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: An observation that is recorded in the system. An incident does not directly describe facts of a case, but may be relevant for subsequent investigative work.

Smart SAP Assistant

• Key Concepts: 
  An incident in SAP CRM-IPS-ICM Investigative Case Management is an event or situation that requires investigation. It can be anything from a customer complaint to a security breach. Incidents are tracked and managed in the system to ensure that they are properly addressed and resolved.
  
  How to use it: 
  In SAP CRM-IPS-ICM Investigative Case Management, incidents can be created, assigned, and tracked. The system allows users to assign tasks to team members, set deadlines, and track progress. It also provides tools for analyzing data related to the incident and generating reports.
  
  Tips & Tricks: 
  When creating an incident in SAP CRM-IPS-ICM Investigative Case Management, it is important to provide as much detail as possible. This will help ensure that the incident is properly addressed and resolved in a timely manner. Additionally, it is important to assign tasks to the appropriate team members and set realistic deadlines.
  
  Related Information: 
  SAP CRM-IPS-ICM Investigative Case Management also provides tools for managing investigations, such as creating evidence logs and tracking investigative activities. Additionally, the system provides tools for analyzing data related to the investigation and generating reports.