What is 'external person' in SAP CRM-IPS-ICM - Investigative Case Management?

external person - Overview

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: A person from an external organization involved in an investigative case in a professional capacity for example, a prosecutor or judge.

external person - Details

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  Key Concepts: 
  External Person is a term used in SAP CRM-IPS-ICM Investigative Case Management to refer to an individual who is not an employee of the company. This could include customers, vendors, contractors, or other third parties. 
  
  How to use it: 
  External Persons can be used in SAP CRM-IPS-ICM Investigative Case Management to track and manage interactions with non-employees. This includes creating cases, assigning tasks, and tracking progress. 
  
  Tips & Tricks: 
  When creating an External Person in SAP CRM-IPS-ICM Investigative Case Management, it is important to include as much information as possible. This includes contact information, company name, and any other relevant details. 
  
  Related Information: 
  For more information on External Persons in SAP CRM-IPS-ICM Investigative Case Management, please refer to the official SAP documentation.