What is collective case in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: collective case

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: A case that contains a sub-set of cases that are related in some way.

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• Key Concepts: 
  Collective case is a feature of the SAP CRM-IPS-ICM Investigative Case Management component. It allows users to group multiple individual cases into one collective case, allowing for easier management and analysis of the data. This feature is especially useful for organizations that need to track and analyze large amounts of data related to multiple cases.
  
  How to use it: 
  To use the collective case feature, users must first create a collective case. This can be done by selecting the “Create Collective Case” option from the menu. Once the collective case is created, users can then add individual cases to it. This can be done by selecting the “Add Case” option from the menu. Once all of the individual cases have been added, users can then view and analyze the data associated with each case in the collective case.
  
  Tips & Tricks: 
  When creating a collective case, it is important to make sure that all of the individual cases are related in some way. This will make it easier to analyze and manage the data associated with each case. Additionally, it is important to make sure that all of the individual cases are up-to-date before adding them to a collective case. This will ensure that all of the data associated with each case is accurate and up-to-date.
  
  Related Information: 
  The collective case feature is part of SAP’s CRM-IPS-ICM Investigative Case Management component. For more information about this component, please visit SAP’s website at https://www.sap.com/products/crm-ips-icm-investigative-case-management.html