What is 'booking' in SAP CRM-IPS-ICM - Investigative Case Management?

booking - Overview

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Recording of personal and biometric data for an individual to enable them to be uniquely identified.

booking - Details

• 
  Key Concepts: 
  Booking is a process in SAP CRM-IPS-ICM Investigative Case Management that allows users to assign a case to an investigator. It is used to track the progress of the investigation and ensure that all necessary steps are taken. The booking process also allows users to assign tasks to investigators and set deadlines for completion. 
  
  How to use it: 
  To book a case, users must first select the case from the list of available cases. Then, they must select an investigator from the list of available investigators. Once an investigator is selected, users can assign tasks and set deadlines for completion. Finally, users must confirm the booking by clicking the “Book” button. 
  
  Tips & Tricks: 
  When booking a case, it is important to ensure that all necessary tasks are assigned and that deadlines are realistic. It is also important to keep track of the progress of the investigation by regularly checking in with the investigator. 
  
  Related Information: 
  For more information on booking cases in SAP CRM-IPS-ICM Investigative Case Management, please refer to the official SAP documentation.