What is work mode in SAP CRM-IC - Interaction Center WebClient?

SAP Term: work mode

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A section in the context area used to indicate whether or not the user is available to process incoming contacts.

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• Key Concepts: 
  Work mode is a feature of the CRM-IC Interaction Center WebClient that allows users to switch between different modes of operation. It enables users to quickly switch between different tasks and processes, such as customer service, sales, and marketing. The work mode feature also allows users to customize their workspace according to their individual needs. 
  
  How to use it: 
  To use the work mode feature, users must first select the desired mode from the drop-down menu in the top right corner of the WebClient. Once selected, the user can then customize their workspace by adding or removing components, such as customer information, order history, and product catalogs. The user can also adjust the layout of the workspace to better suit their needs. 
  
  Tips & Tricks: 
  When using the work mode feature, it is important to remember that each mode has its own set of components and settings. Therefore, it is important to make sure that all components are properly configured for each mode before switching between them. Additionally, users should take advantage of the ability to customize their workspace by adding components that are relevant to their current task or process. 
  
  Related Information: 
  For more information on how to use the work mode feature in CRM-IC Interaction Center WebClient, please refer to SAP’s official documentation. Additionally, there are several online tutorials available that provide step-by-step instructions on how to use this feature.