What is work client in SAP CRM-IC - Interaction Center WebClient?

SAP Term: work client

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: The SAP CRM program to which the agent navigates from the main client to do all the routine work necessary during an interaction. The work client contains the business process-specific customization settings and master data.

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• Key Concepts: 
  A work client is a component of the SAP CRM-IC Interaction Center WebClient. It is a web-based application that allows users to access customer data and manage customer interactions. It provides a unified view of customer data across multiple channels, such as phone, email, and chat. It also allows users to create and manage customer profiles, track customer interactions, and generate reports. 
  
  How to use it: 
  To use the work client, users must first log in to the SAP CRM-IC Interaction Center WebClient. Once logged in, users can access the work client by clicking on the “Work Client” tab. This will open up the work client interface, which provides access to customer data and tools for managing customer interactions. Users can then create and manage customer profiles, track customer interactions, and generate reports. 
  
  Tips & Tricks: 
  When using the work client, it is important to remember to save any changes made to customer profiles or interactions. This will ensure that all changes are properly recorded and can be accessed later if needed. Additionally, it is important to keep track of customer interactions in order to better understand their needs and provide better service. 
  
  Related Information: 
  For more information on the SAP CRM-IC Interaction Center WebClient and its components, please visit the SAP website at https://www.sap.com/products/crm-ic-interaction-center-webclient.html. Additionally, there are many online resources available that provide tutorials and tips for using the work client.