What is transaction launcher in SAP CRM-IC - Interaction Center WebClient?

SAP Term: transaction launcher

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A tool that system administrators use to allow agent access to business transactions directly from the Interaction Center IC WebClient screen. It is essentially a collection of shortcuts to available functions or transactions within SAP CRM and Enterprise R/3. The transaction launcher is only available in the IC WebClient.

Smart SAP Assistant

• Key Concepts: 
  Transaction launcher is a feature of the CRM-IC Interaction Center WebClient that allows users to quickly launch transactions from within the WebClient. It provides a single point of access to all the transactions that are available in the system. It also allows users to search for transactions by name or description. 
  
  How to use it: 
  To use the transaction launcher, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, they can access the transaction launcher by clicking on the “Transaction Launcher” icon in the top right corner of the screen. From there, they can search for transactions by name or description and launch them directly from within the WebClient. 
  
  Tips & Tricks: 
  The transaction launcher can be used to quickly launch transactions without having to navigate through multiple menus and screens. It is also possible to customize the transaction launcher by adding frequently used transactions to a favorites list for easy access. 
  
  Related Information: 
  The transaction launcher is part of the CRM-IC Interaction Center WebClient, which is a web-based application that provides users with access to customer data and other information related to customer interactions. It also provides tools for managing customer relationships and tracking customer interactions.