What is simple object in SAP CRM-IC - Interaction Center WebClient?

SAP Term: simple object

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A root object that is not linked to other objects in a tree structure. The component "simple object" is used in the generic interaction layer to include simple objects used by the generic interaction level, such as individual tables, with the minimum amount of effort required in terms of configuring applications.

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• Key Concepts: 
  Simple objects are a type of object in the SAP CRM-IC Interaction Center WebClient. They are used to store and manage data related to customer interactions, such as customer contact information, customer service requests, and customer feedback. Simple objects are also used to store and manage data related to customer service agents, such as agent availability and agent performance. 
  
  How to use it: 
  Simple objects can be used to store and manage customer data in the SAP CRM-IC Interaction Center WebClient. To create a simple object, you must first define the object's attributes, such as its name, type, and description. Once the object is created, you can add data to it by entering values for each of its attributes. You can also modify existing simple objects by changing their attributes or deleting them altogether. 
  
  Tips & Tricks: 
  When creating simple objects in the SAP CRM-IC Interaction Center WebClient, it is important to ensure that the object's attributes are properly defined. This will ensure that the data stored in the object is accurate and up-to-date. Additionally, it is important to keep track of which objects have been created and which have been modified or deleted. This will help you keep your data organized and easily accessible. 
  
  Related Information: 
  For more information on simple objects in the SAP CRM-IC Interaction Center WebClient, please refer to the official SAP documentation. Additionally, there are many online tutorials available that provide step-by-step instructions on how to create and manage simple objects in the SAP CRM-IC Interaction Center WebClient.