What is shared services center in SAP (CRM-IC - Interaction Center WebClient)?

SAP Term: shared services center

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A central service organization that provides services covering several areas of business within a company.

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• Key Concepts: 
  A Shared Services Center (SSC) is a centralized unit within an organization that provides a range of services to other departments. It is typically responsible for activities such as payroll, accounts payable, accounts receivable, and human resources. The SSC is designed to reduce costs and improve efficiency by consolidating services that are traditionally handled by multiple departments.
  
  How to use it: 
  The SAP CRM-IC Interaction Center WebClient is a web-based application that enables organizations to manage customer interactions across multiple channels. It provides a unified view of customer data and allows users to access customer information from any device. The WebClient also provides tools for managing customer service processes, such as creating tickets, tracking customer interactions, and managing customer service teams.
  
  Tips & Tricks: 
  When using the SAP CRM-IC Interaction Center WebClient, it is important to ensure that customer data is kept up-to-date and accurate. This can be done by regularly reviewing customer records and updating them as needed. Additionally, it is important to ensure that customer service teams are properly trained on how to use the WebClient in order to maximize its effectiveness.
  
  Related Information: 
  The SAP CRM-IC Interaction Center WebClient is part of the SAP Customer Relationship Management (CRM) suite of applications. Other applications in the suite include the SAP CRM Sales, Service, and Marketing modules. Additionally, the SAP CRM-IC Interaction Center WebClient integrates with other SAP applications such as SAP ERP and SAP HANA.