What is service ticket in SAP CRM-IC - Interaction Center WebClient?

SAP Term: service ticket

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: An application for fast entry of service orders. The service ticket supports all basic service order functions.

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• Key Concepts: 
  A service ticket is a type of request in the CRM-IC Interaction Center WebClient. It is used to track customer service requests and provide a way for customers to communicate with customer service representatives. Service tickets are created by customers and assigned to customer service representatives for resolution. 
  
  How to use it: 
  To create a service ticket, customers must first log into the CRM-IC Interaction Center WebClient. Once logged in, they can select the “Create Service Ticket” option from the main menu. This will open a form where customers can enter their request details, such as the type of request, description, and any other relevant information. Once the form is completed, customers can submit the ticket and it will be assigned to a customer service representative for resolution. 
  
  Tips & Tricks: 
  When creating a service ticket, it is important to provide as much detail as possible in order to ensure that the customer service representative can quickly and accurately resolve the issue. Additionally, customers should keep track of their ticket number so that they can easily follow up on its status. 
  
  Related Information: 
  For more information on creating and managing service tickets in the CRM-IC Interaction Center WebClient, please refer to the official SAP documentation.