What is scratch pad in SAP CRM-IC - Interaction Center WebClient?

SAP Term: scratch pad

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A temporary workspace in the Interaction Center IC WebClient that agents use as an electronic notepad to store miscellaneous information during an interaction. Information from the scratch pad can be copied into other IC functions later in the interaction.

Smart SAP Assistant

• Key Concepts: 
  Scratch pad is a feature in the CRM-IC Interaction Center WebClient that allows users to store and manage information related to customer interactions. It is a virtual workspace that can be used to store notes, documents, and other data related to customer interactions. 
  
  How to use it: 
  To use the scratch pad, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, users can access the scratch pad by clicking on the “Scratch Pad” tab located in the top navigation bar. From there, users can create new notes, documents, and other data related to customer interactions. 
  
  Tips & Tricks: 
  When using the scratch pad, it is important to keep all notes and documents organized. This will help ensure that all relevant information is easily accessible when needed. Additionally, it is important to remember to save any changes made to the scratch pad before exiting the application. 
  
  Related Information: 
  For more information on how to use the scratch pad in the CRM-IC Interaction Center WebClient, please refer to the official SAP documentation.