What is 'retrieve' in SAP CRM-IC - Interaction Center WebClient?

retrieve - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A function in the toolbar that takes a call off hold and makes it active again.

retrieve - Details

• 
  Key Concepts: 
  Retrieve is a function in the CRM-IC Interaction Center WebClient that allows users to access and view data stored in the system. It enables users to search for and display information from the database, such as customer records, contact information, and other related data. 
  
  How to use it: 
  To use the Retrieve function, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, they can select the Retrieve option from the main menu. This will open a search window where users can enter their search criteria. After entering the criteria, they can click on the “Search” button to begin their search. The results of the search will be displayed in a list format. 
  
  Tips & Tricks: 
  When using the Retrieve function, it is important to remember that it is case sensitive. This means that if you enter a search term in all lowercase letters, it will not return any results if there are any entries with uppercase letters. Additionally, it is important to be as specific as possible when entering your search criteria in order to get more accurate results. 
  
  Related Information: 
  The Retrieve function is just one of many features available in the CRM-IC Interaction Center WebClient. Other features include creating and managing customer records, managing contact information, and creating reports. Additionally, users can also access other SAP applications