What is ready in SAP CRM-IC - Interaction Center WebClient?

SAP Term: ready

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A mode in the toolbar that indicates to the system that the agent is available to accept contacts from various communication channels such as e-mail, chat, and telephony. The system sends incoming contacts to the agent's extension.

Smart SAP Assistant

• Key Concepts: 
  Ready is a status in the CRM-IC Interaction Center WebClient that indicates that an agent is available to take calls. It is the opposite of Not Ready, which indicates that an agent is not available to take calls. 
  
  How to use it: 
  To set your status to Ready, click on the Ready button in the CRM-IC Interaction Center WebClient. This will indicate to the system that you are available to take calls. To set your status to Not Ready, click on the Not Ready button in the CRM-IC Interaction Center WebClient. This will indicate to the system that you are not available to take calls. 
  
  Tips & Tricks: 
  It is important to remember to set your status to Not Ready when you are away from your desk or taking a break. This will ensure that you do not receive any calls while you are away. 
  
  Related Information: 
  For more information about using the CRM-IC Interaction Center WebClient, please refer to the official SAP documentation.