What is read view in SAP CRM-IC - Interaction Center WebClient?

SAP Term: read view

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A hierarchically structured record of object types of the generic interaction layer that can be read in a particular read transaction for a specified start object. The objects of a read view can be called in bundles in the business object layer. This enables the screen layout to be displayed faster in the application that uses the generic interaction layer.

Smart SAP Assistant

• Key Concepts: 
  A read view is a feature of the CRM-IC Interaction Center WebClient that allows users to quickly view and access customer data. It is a graphical representation of the customer's data that can be used to quickly identify and access relevant information. 
  
  How to use it: 
  To use the read view, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, users can select the “Read View” option from the main menu. This will open up a graphical representation of the customer's data, which can be used to quickly identify and access relevant information. 
  
  Tips & Tricks: 
  When using the read view, it is important to remember that it is only a graphical representation of the customer's data. It is not a comprehensive view of all customer data, so users should be sure to check other sources for additional information. Additionally, users should take advantage of the filtering options available in the read view to quickly narrow down their search results. 
  
  Related Information: 
  For more information on using the read view in the CRM-IC Interaction Center WebClient, please refer to SAP's official documentation on the topic. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to use this feature.