What is queue status in SAP CRM-IC - Interaction Center WebClient?

SAP Term: queue status

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: An area in the Interaction Center IC WebClient that allows agents to quickly display the channels and queues they are assigned to, based upon configuration in the communication management software.

Smart SAP Assistant

• Key Concepts: 
  Queue Status is a feature of the CRM-IC Interaction Center WebClient that allows users to view the status of their customer service requests. It provides an overview of the current status of each request, including the time it was submitted, the current status, and any additional information related to the request. 
  
  How to use it: 
  To access the Queue Status feature, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, users can select the “Queue Status” option from the main menu. This will open a page that displays all of the customer service requests that have been submitted. Users can then select a request to view its current status and any additional information related to it. 
  
  Tips & Tricks: 
  When viewing a customer service request in Queue Status, users can click on the “Refresh” button to update the status of the request. This is useful for keeping track of progress on a particular request. Additionally, users can click on the “Details” button to view more detailed information about a particular request. 
  
  Related Information: 
  The Queue Status feature is part of the CRM-IC Interaction Center WebClient, which is an integrated suite of tools for managing customer service requests. Other features include an interactive dashboard, automated workflows, and reporting capabilities.