What is polling in SAP CRM-IC - Interaction Center WebClient?

SAP Term: polling

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: An activity performed by the system to check the server for events relevant to the client, such as alerts or broadcast messaging.

Smart SAP Assistant

• Key Concepts: 
  Polling is a feature of the CRM-IC Interaction Center WebClient that allows agents to receive notifications when new customer interactions arrive. It is an automated process that checks for new customer interactions at regular intervals and notifies agents when they arrive. 
  
  How to use it: 
  To use polling, agents must first enable the feature in their settings. Once enabled, the polling process will begin automatically and agents will receive notifications when new customer interactions arrive. Agents can also manually check for new customer interactions by clicking the “Refresh” button in their settings. 
  
  Tips & Tricks: 
  It is important to note that polling can be resource intensive and can slow down system performance if it is used too frequently. To avoid this, it is recommended that agents adjust their polling frequency to a reasonable level that meets their needs without overloading the system. 
  
  Related Information: 
  For more information on how to use polling in the CRM-IC Interaction Center WebClient, please refer to the official SAP documentation.