What is not ready in SAP CRM-IC - Interaction Center WebClient?

SAP Term: not ready

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A mode in the toolbar that indicates to the system that the agent is not available to accept contacts from various communication channels such as e-mail, chat, and telephony. The system does not send incoming contacts to the agent's extension.

Smart SAP Assistant

• Key Concepts: 
  Not Ready is a status in the CRM-IC Interaction Center WebClient that indicates that an agent is not available to take calls. This status is used to indicate that the agent is busy with other tasks or is away from their desk. 
  
  How to use it: 
  To set the Not Ready status, an agent must log into the CRM-IC Interaction Center WebClient and select the Not Ready option from the drop-down menu. This will indicate to other agents and supervisors that the agent is not available to take calls. 
  
  Tips & Tricks: 
  When setting the Not Ready status, it is important to provide a reason for why you are not available. This will help supervisors and other agents understand why you are not taking calls and can help them plan accordingly. 
  
  Related Information: 
  The Not Ready status can be used in conjunction with other statuses such as Available, Busy, and Away. It is important to understand how these statuses interact with each other in order to ensure that agents are providing accurate information about their availability.