What is lean search in SAP CRM-IC - Interaction Center WebClient?

SAP Term: lean search

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A type of search method used in the Interaction Center agent inbox that, when compared to the asynchronous search method, results in a faster processing time.

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• Key Concepts: 
  Lean search is a feature of the CRM-IC Interaction Center WebClient that allows users to quickly and easily search for customer information. It uses a combination of natural language processing and machine learning algorithms to provide accurate and relevant results. The search results are displayed in a simple, easy-to-understand format, allowing users to quickly find the information they need.
  
  How to use it: 
  To use lean search, simply type in the customer information you are looking for into the search bar. The system will then display a list of relevant results. You can then click on any of the results to view more detailed information about the customer.
  
  Tips & Tricks: 
  When using lean search, it is important to be as specific as possible when entering your query. This will help ensure that you get the most accurate and relevant results. Additionally, you can use wildcards (*) in your query to broaden your search results. 
  
  Related Information: 
  The CRM-IC Interaction Center WebClient also includes other features such as customer segmentation, analytics, and reporting tools. These features can be used in conjunction with lean search to provide a more comprehensive view of customer data.