What is lag in SAP CRM-IC - Interaction Center WebClient?

SAP Term: lag

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: The ping delay in the heartbeat and watchdog check.

Smart SAP Assistant

• Key Concepts: 
  Lag is a term used in the CRM-IC Interaction Center WebClient to refer to the amount of time that passes between when an action is taken and when it is completed. It is used to measure the efficiency of customer service processes. 
  
  How to use it: 
  The lag time can be used to measure the efficiency of customer service processes. It can be used to identify areas where processes are taking too long and need to be improved. It can also be used to compare different customer service processes and determine which ones are more efficient. 
  
  Tips & Tricks: 
  It is important to keep track of lag times in order to ensure that customer service processes are running efficiently. It is also important to monitor lag times over time in order to identify any changes or trends in customer service performance. 
  
  Related Information: 
  The lag time can be used in conjunction with other metrics, such as customer satisfaction scores, in order to get a better understanding of customer service performance. It can also be used to compare different customer service processes and determine which ones are more efficient.