What is interaction process in SAP CRM-IC - Interaction Center WebClient?

SAP Term: interaction process

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A mandatory process in the Interaction Center IC between the IC agent and a business partner. The interaction process starts with the identification and confirmation of the business partner and ends when the agent chooses the End pushbutton. The interaction process is documented in the interaction record, which links all relevant information involved in the interaction process, such as sales or service transactions and account information.

Smart SAP Assistant

• Key Concepts: 
  Interaction Process is a feature of the CRM-IC Interaction Center WebClient that allows users to create and manage customer interactions. It enables users to quickly and easily access customer data, create and manage customer interactions, and track the progress of customer interactions. 
  
  How to use it: 
  To use the Interaction Process feature, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, users can access the Interaction Process page, which provides an overview of all customer interactions. From here, users can create new customer interactions, view existing customer interactions, and track the progress of customer interactions. 
  
  Tips & Tricks: 
  When creating a new customer interaction, it is important to provide as much detail as possible. This will help ensure that the interaction is tracked accurately and efficiently. Additionally, it is important to keep track of all customer interactions in order to ensure that all customer needs are met in a timely manner. 
  
  Related Information: 
  For more information on the CRM-IC Interaction Center WebClient and its features, please visit the SAP website at https://www.sap.com/products/crm-ic-interaction-center-webclient.html.