What is information help desk in SAP CRM-IC - Interaction Center WebClient?

SAP Term: information help desk

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A hub through which problems or issues are reported and subsequently managed and coordinated. Information help desk enables organizations to provide consistent, personalized service across multiple communication channels such as telephone, e-mail, chat, and fax. Customers can be internal or external. Information help desk can be implemented in a variety of ways. &EXAMPLE& IT help desk Employee help desk Operations help desk

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• Key Concepts: 
  The Information Help Desk is a component of the SAP CRM-IC Interaction Center WebClient. It is a customer service tool that provides customers with access to information about products and services. It also allows customers to submit inquiries and receive answers from customer service representatives. 
  
  How to use it: 
  The Information Help Desk can be accessed through the SAP CRM-IC Interaction Center WebClient. Once logged in, customers can search for information about products and services, submit inquiries, and receive answers from customer service representatives. 
  
  Tips & Tricks: 
  When submitting an inquiry, it is important to provide as much detail as possible so that customer service representatives can provide an accurate response. Additionally, customers should check the FAQs section of the Information Help Desk for answers to common questions before submitting an inquiry. 
  
  Related Information: 
  The Information Help Desk is part of the SAP CRM-IC Interaction Center WebClient, which also includes features such as customer segmentation, analytics, and reporting. Additionally, the Information Help Desk can be integrated with other SAP products such as SAP ERP and SAP HANA.