What is heartbeat in SAP CRM-IC - Interaction Center WebClient?

SAP Term: heartbeat

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A checking method that regularly monitors if a Web browser session is functioning triggered by an external CMS event for example an inbound phone call. The heartbeat check reacts in case the Web browser does not acknowledge a sent ping anymore by logging the user off the CMS.

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• Key Concepts: 
  Heartbeat is a feature of the CRM-IC Interaction Center WebClient that allows users to monitor the status of their system. It sends out a signal every few minutes to check if the system is running properly. If the signal is not received, an alert is sent out to notify the user that there may be an issue with the system.
  
  How to use it: 
  The Heartbeat feature can be enabled in the CRM-IC Interaction Center WebClient by going to the Settings menu and selecting “Heartbeat”. Once enabled, it will send out a signal every few minutes to check if the system is running properly. If the signal is not received, an alert will be sent out to notify the user that there may be an issue with the system.
  
  Tips & Tricks: 
  It is important to keep an eye on the Heartbeat feature and make sure it is enabled at all times. This will help ensure that any potential issues with the system are caught quickly and can be addressed before they become more serious. Additionally, it is important to make sure that any alerts sent out by Heartbeat are responded to promptly in order to prevent any further issues from occurring.
  
  Related Information: 
  For more information on how to use Heartbeat, please refer to SAP’s official documentation on the CRM-IC Interaction Center WebClient. Additionally, there are many online resources available that provide tips and tricks for using this feature effectively.