What is generic layout in SAP CRM-IC - Interaction Center WebClient?

SAP Term: generic layout

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A group of buttons within the toolbar layout that apply to all communication channels. For example, the generic layout can contain the Accept and Reject buttons.

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• Key Concepts: 
  Generic layout is a feature of the CRM-IC Interaction Center WebClient that allows users to customize the look and feel of their user interface. It enables users to create their own layouts, which can be used to display different types of information in a more organized way. The generic layout also allows users to customize the navigation bar, which can be used to quickly access different areas of the application. 
  
  How to use it: 
  To use the generic layout feature, users must first create a layout. This can be done by selecting the “Create Layout” option from the navigation bar. Once a layout is created, users can then customize it by adding different elements such as text boxes, images, and buttons. Users can also rearrange the elements within the layout to create a more organized look. 
  
  Tips & Tricks: 
  When creating a generic layout, it is important to keep in mind that the layout should be easy to navigate and understand. It is also important to consider how different elements will interact with each other when creating a layout. For example, if two elements are placed too close together, they may overlap and make it difficult for users to interact with them. 
  
  Related Information: 
  The generic layout feature is just one of many features available in the CRM-IC Interaction Center WebClient. Other features include customizing user roles, creating custom reports, and managing customer data. For more information on these features, please refer to the official SAP documentation.