What is 'free seating' in SAP CRM-IC - Interaction Center WebClient?

free seating - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A communication management software feature that allows interaction center agents to use communication channel services at different work centers.

free seating - Details

• 
  Key Concepts: 
  Free seating is a feature of the CRM-IC Interaction Center WebClient that allows agents to log in to any available workstation and access their customer data. This eliminates the need for agents to be assigned to a specific workstation, allowing for greater flexibility and scalability. 
  
  How to use it: 
  To use free seating, agents must first log in to the CRM-IC Interaction Center WebClient. Once logged in, they can select any available workstation and access their customer data. Agents can also switch between workstations as needed. 
  
  Tips & Tricks: 
  When using free seating, it is important to ensure that all agents are properly trained on how to use the CRM-IC Interaction Center WebClient. Additionally, it is important to ensure that all workstations are properly configured and secured. 
  
  Related Information: 
  For more information on free seating, please refer to the SAP Help Portal or contact your local SAP representative.