What is 'DTMF pad' in SAP CRM-IC - Interaction Center WebClient?

DTMF pad - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: Dual tone multi-frequency DTMF enabled dial pad in the CRM interaction center that allows the user to send DTMF tones to the communication management software CMS for example as a reply to an interactive voice response IVR dialog.

DTMF pad - Details

• 
  Key Concepts: 
  DTMF pad stands for Dual Tone Multi-Frequency pad. It is a feature of the CRM-IC Interaction Center WebClient that allows users to enter data into the system by pressing keys on their telephone keypad. The data is then sent to the system and processed. 
  
  How to use it: 
  To use the DTMF pad, users must first dial into the system using their telephone. Once connected, they can enter data by pressing the keys on their telephone keypad. The data is then sent to the system and processed. 
  
  Tips & Tricks: 
  When using the DTMF pad, it is important to make sure that all of the data entered is accurate. If any mistakes are made, it can cause errors in the system and lead to incorrect results. Additionally, it is important to remember that some keys may have different functions depending on the context in which they are used. 
  
  Related Information: 
  The DTMF pad is a feature of the CRM-IC Interaction Center WebClient, which is a customer relationship management (CRM) system designed for use in contact centers. It provides features such as call routing, customer service automation, and analytics. Additionally, it can be integrated with other systems such as SAP ERP and SAP CRM.