What is contact attached data in SAP CRM-IC - Interaction Center WebClient?

SAP Term: contact attached data

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: The information relating to a contact, generally collected before the contact reaches an interaction center agent. This information can also include information added by a previous agent during the contact. This information can be collected through the telephony channel via Interactive Voice Response IVR, or through other channels such as e-mail or the Internet. &EXAMPLE& Ms. Kattia Salizar Schumacher Consulting 310 555-1010

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• Key Concepts: 
  Contact Attached Data is a feature of the CRM-IC Interaction Center WebClient that allows users to store and manage customer contact information in one place. This includes contact details such as name, address, phone number, email address, and other relevant data. The data is stored in a central repository and can be accessed by multiple users. 
  
  How to use it: 
  To use Contact Attached Data, users must first create a contact record in the CRM-IC Interaction Center WebClient. This record will contain all the necessary information about the customer, such as name, address, phone number, email address, and other relevant data. Once the contact record is created, users can then add additional data to the record by selecting the “Add Attached Data” option from the menu. This will open a window where users can enter additional information about the customer. 
  
  Tips & Tricks: 
  When entering contact information into Contact Attached Data, it is important to ensure that all fields are filled out accurately and completely. This will help ensure that all customer information is up-to-date and accurate. Additionally, it is important to keep track of any changes made to the contact record so that all users have access to the most up-to-date information. 
  
  Related Information: 
  For more information on Contact Attached Data and how to use it in the CRM-IC Interaction Center WebClient, please refer to SAP’s official documentation. Additionally, there are many online tutorials available that provide step-by-step instructions on how to use this feature.