What is channel layout in SAP CRM-IC - Interaction Center WebClient?

SAP Term: channel layout

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A group of buttons within the toolbar layout used specifically for one of the following communication channels: E-Mail Chat Telephony Action item

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• Key Concepts: 
  Channel layout is a feature of the CRM-IC Interaction Center WebClient that allows users to customize the layout of their channels. This includes the ability to add, remove, and rearrange channels, as well as customize the look and feel of each channel. The channel layout feature also allows users to create custom views for different types of interactions, such as customer service or sales.
  
  How to use it: 
  To use the channel layout feature, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, users can access the channel layout feature by clicking on the “Layout” tab in the top navigation bar. From there, users can add, remove, and rearrange channels as desired. Additionally, users can customize the look and feel of each channel by selecting a color scheme or background image. 
  
  Tips & Tricks: 
  When creating a custom view for different types of interactions, it is important to consider how each channel will be used. For example, if a customer service view is being created, it may be beneficial to include channels for customer inquiries and support requests. Additionally, it is important to consider how each channel will be accessed; for example, some channels may be accessed via a web browser while others may require a mobile app. 
  
  Related Information: 
  For more information on the CRM-IC Interaction Center WebClient and its features, please visit SAP’s official website at https://www.sap.com/products/crm-ic-interaction-center-webclient.html. Additionally, SAP provides detailed documentation on how to use the channel layout feature at https://help.sap.com/viewer/product/CRM_IC_INTERACTION_CENTER_WEBCLIENT/7.0/en-US/f3f9a8d2b6c14e8a9f3d7c2b5f9a4d1e.html?q=channel%20layout