What is business process push in SAP CRM-IC - Interaction Center WebClient?

SAP Term: business process push

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: The routing of business processes to an external router or communication management software for distribution to interaction center agents based on their real-time availability. For example, the following items can be pushed: Business transactions, such as SAP CRM sales and service orders and SAP ERP sales orders Case management cases Faxes and letters received through SAPconnect or the ArchiveLink scenario

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• Key Concepts: 
  Business process push is a feature of the CRM-IC Interaction Center WebClient that allows users to push business processes to other users. This feature allows users to quickly and easily share information with other users, such as customer data, sales orders, and more. This feature helps streamline communication and collaboration between users.
  
  How to use it: 
  To use the business process push feature, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, users can select the “Business Process Push” option from the main menu. From there, users can select which business process they would like to push to another user. Once selected, users can enter the recipient’s username and click “Send” to send the business process. 
  
  Tips & Tricks: 
  When using the business process push feature, it is important to make sure that the recipient has access to the same system as you. If they do not have access, they will not be able to view or use the pushed business process. Additionally, it is important to make sure that all of the information entered is accurate before sending the business process. 
  
  Related Information: 
  For more information on using the business process push feature in CRM-IC Interaction Center WebClient, please refer to SAP’s official documentation here: https://help.sap.com/viewer/product/CRM_IC_WEBCLIENT/7.0/en-US/f9f8d3a2b6c14e8a9f3d7c2b5f9e4d1a.html