What is breadcrumbs in SAP CRM-IC - Interaction Center WebClient?

SAP Term: breadcrumbs

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A navigation aid that displays the title of each screen users navigate to as they move through the system. These recorded titles are called "breadcrumbs". Breadcrumbs can be displayed at any time by using the dropdown list box that appears in the breadcrumbs section of the IC WebClient interface. The breadcrumbs function allows users to verify their location or to retrace their steps in the IC WebClient, as necessary. The breadcrumbs are cleared when an interaction is completed by choosing "End".

Smart SAP Assistant

• Key Concepts: 
  Breadcrumbs are a navigation feature in the CRM-IC Interaction Center WebClient. They are a graphical representation of the user's current location within the application, and provide a quick way to navigate back to previous pages. Breadcrumbs are displayed as a series of links, each representing a page in the application. 
  
  How to use it: 
  To use breadcrumbs, simply click on the link that corresponds to the page you want to go back to. This will take you directly to that page. You can also use breadcrumbs to quickly navigate back to the home page of the application. 
  
  Tips & Tricks: 
  Breadcrumbs can be used as a quick way to navigate back to previous pages without having to manually search for them. This can save time and make navigating through the application easier. 
  
  Related Information: 
  Breadcrumbs are similar to other navigation features such as menus and tabs, but they provide a more visual representation of where you are in the application. They can also be used in conjunction with other navigation features for an even more efficient way of navigating through the application.