What is billing detail record in SAP CRM-IC - Interaction Center WebClient?

SAP Term: billing detail record

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A log of billing-relevant information for one individual usage or consumption event, for example, a single telephone call.

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• Key Concepts: 
  A billing detail record is a document in the SAP CRM-IC Interaction Center WebClient that contains all the information related to a customer's billing. This includes the customer's name, address, payment method, and any other relevant information. It also includes the amount due, the date of payment, and any discounts or other adjustments that may have been applied. 
  
  How to use it: 
  The billing detail record can be accessed from the CRM-IC Interaction Center WebClient. Once there, users can view and edit the information contained in the record. They can also add new records or delete existing ones. Additionally, users can generate reports based on the data contained in the billing detail record. 
  
  Tips & Tricks: 
  When creating a new billing detail record, it is important to ensure that all of the necessary information is included. This includes the customer's name, address, payment method, and any other relevant information. Additionally, it is important to double-check that all of the data is accurate before submitting it. 
  
  Related Information: 
  The billing detail record is closely related to other documents in the CRM-IC Interaction Center WebClient such as invoices and payment receipts. It is important to understand how these documents interact with each other in order to ensure accurate billing and payment processing. Additionally, understanding how to use the billing detail record can help streamline customer service processes and improve customer satisfaction.