What is auto suggest of solutions in SAP CRM-IC - Interaction Center WebClient?

SAP Term: auto suggest of solutions

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A feature in the , which, when a customer e-mails a query to the interaction center, automatically alerts the agent to possible solutions based on the content of the customer's e-mail.

Smart SAP Assistant

• Key Concepts: 
  Auto suggest of solutions is a feature of the CRM-IC Interaction Center WebClient component of SAP. It is designed to provide users with a list of potential solutions to their inquiries as they type in their query. This feature helps to reduce the time it takes to find a solution and can help to improve customer service.
  
  How to Use It: 
  To use the auto suggest of solutions feature, users must first enter their query into the search bar. As they type, a list of potential solutions will appear below the search bar. Users can then select one of the suggested solutions or continue typing in their query until they find the solution they are looking for.
  
  Tips & Tricks: 
  When using the auto suggest of solutions feature, it is important to remember that the suggested solutions may not always be the best option. It is important to read through all of the suggested solutions before selecting one. Additionally, users should be aware that some queries may not have any suggested solutions and will require further research.
  
  Related Information: 
  The auto suggest of solutions feature is just one of many features available in the CRM-IC Interaction Center WebClient component of SAP. Other features include customer segmentation, customer analytics, and customer service automation.