What is 'alert theme' in SAP CRM-IC - Interaction Center WebClient?

alert theme - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A group of settings, including font style, font color, and an alert icon, that are defined in Customizing and affect the appearance of alerts on the screens of IC agents. IC managers can select any of the defined themes when sending alerts to IC agents.

alert theme - Details

• 
  Key Concepts: 
  An alert theme is a feature of the CRM-IC Interaction Center WebClient that allows users to set up notifications for certain events. Alert themes can be used to alert users when a customer has requested a service, when a customer has made a purchase, or when a customer has made a complaint. Alert themes can also be used to alert users when an order has been placed, when an order has been shipped, or when an order has been cancelled.
  
  How to use it: 
  To set up an alert theme, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, users can select the “Alert Themes” option from the main menu. From there, users can select the type of alert they would like to set up and enter the necessary information. Once the alert is set up, users will receive notifications whenever the specified event occurs.
  
  Tips & Tricks: 
  When setting up an alert theme, it is important to make sure that all of the necessary information is entered correctly. This will ensure that users receive accurate notifications when the specified event occurs. Additionally, it is important to make sure that all of the necessary permissions are granted in order for the alert theme to work properly.
  
  Related Information: 
  For more information on setting up and using alert themes in the CRM-IC Interaction