What is action item channel in SAP CRM-IC - Interaction Center WebClient?

SAP Term: action item channel

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A communication service used for transferring action items to interaction center agents.

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• Key Concepts: 
  Action Item Channel is a feature of the CRM-IC Interaction Center WebClient that allows users to create and manage tasks related to customer interactions. It provides a central repository for all tasks related to customer interactions, allowing users to easily track and manage them. 
  
  How to use it: 
  To use the Action Item Channel, users must first create an action item. This can be done by selecting the “Create Action Item” option from the Action Item Channel menu. Once an action item is created, users can assign it to a specific user or group of users, set a due date, and add any additional information needed. 
  
  Once an action item is created, users can view it in the Action Item Channel. Here they can view all of the details associated with the action item, such as who it is assigned to, when it is due, and any additional information that was added. Users can also update or delete an action item from this view. 
  
  Tips & Tricks: 
  When creating an action item, be sure to include as much detail as possible so that all users involved in the task are aware of what needs to be done. Additionally, setting a due date for the task will help ensure that it is completed on time. 
  
  Related Information: 
  The Action Item Channel is part of the CRM-IC Interaction Center WebClient, which is a suite of tools designed to help businesses manage customer interactions more effectively. Other features of this suite include customer segmentation, customer analytics, and automated workflows.