What is 'accounting interaction center' in SAP CRM-IC - Interaction Center WebClient?

accounting interaction center - Overview

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A type of shared service center that allows interaction center IC agents to handle accounting-related interactions with customers.

accounting interaction center - Details

• 
  Key Concepts: 
  The Accounting Interaction Center (AIC) is a component of the SAP CRM-IC Interaction Center WebClient. It is a web-based application that enables users to access and manage customer accounts, including billing and payment information. The AIC also provides a central hub for customer service representatives to interact with customers, manage customer inquiries, and provide support. 
  
  How to use it: 
  The AIC can be used to view customer accounts, create new accounts, and manage existing accounts. It also allows users to view customer billing and payment information, as well as create and manage customer inquiries. Additionally, the AIC provides a platform for customer service representatives to interact with customers and provide support. 
  
  Tips & Tricks: 
  When using the AIC, it is important to ensure that all customer information is kept up-to-date and accurate. Additionally, it is important to ensure that customer inquiries are addressed in a timely manner. 
  
  Related Information: 
  The AIC is part of the SAP CRM-IC Interaction Center WebClient suite of applications. Other components of this suite include the Customer Relationship Management (CRM) module, the Service Desk module, and the Knowledge Management module.