What is logical expression in SAP CRM-IC-RTD - Real-Time Decisioning?

SAP Term: logical expression

• Component: CRM-IC-RTD

• Component Name: Real-Time Decisioning

• Description: A type of expression created in the logic builder. These expressions are used by the real-time decisioning engine to determine eligibility, agent skills, and target profiles.

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• Key Concepts: 
  A logical expression is a statement that evaluates to either true or false. In SAP CRM-IC-RTD Real-Time Decisioning, logical expressions are used to define conditions that must be met in order for a certain action to be taken. For example, a logical expression might be used to determine whether a customer qualifies for a certain discount or promotion. 
  
  How to use it: 
  Logical expressions are used in SAP CRM-IC-RTD Real-Time Decisioning to define conditions that must be met in order for an action to be taken. To create a logical expression, you must first define the condition that must be met and then specify the action that should be taken if the condition is met. For example, you might create a logical expression that states “if customer has purchased more than $100 worth of products in the last month, then offer them a 10% discount”. 
  
  Tips & Tricks: 
  When creating logical expressions, it is important to make sure that the conditions you specify are clear and unambiguous. Additionally, it is important to make sure that the action you specify is appropriate for the condition you have defined. 
  
  Related Information: 
  Logical expressions are just one of many features available in SAP CRM-IC-RTD Real-Time Decisioning. Other features include rulesets, decision trees, and predictive analytics.